Refund policy

Returns and refunds

All sales are fulfilled by licensed retailers on the LiquidRails network. Under alcohol law, retailers can only accept the return of defective goods. Where that applies, we will refund the card used for the purchase or issue store credit for the amount paid. If you would prefer a reshipment, contact us and we will do our best to accommodate, subject to product availability.

Damaged or missing items

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or the wrong item, so we can evaluate the issue and make it right. Photos help. All damages or missing items must be reported within 7 days of receiving your order.

Cancelling or amending your order

Our fulfilment team processes orders quickly, so if your order needs editing, let us know as soon as possible. To cancel an order, email us immediately. Orders can only be cancelled within 3 hours of the time the order was placed.

Out of stock items

If an item you ordered goes out of stock before your order is fulfilled, we will reach out right away to either suggest a replacement of similar taste and quality or issue a refund for the affected item(s).

Pre-sale and limited releases

If your order contains a pre-sale product or a reserved limited release, we will notify you when the product is ready to ship. Any in-stock items in the same order ship together with it.

Contact

For help with any order issue or request, contact service@getliquidrails.com. For shipping destinations, delivery charges and delivery times, see our Shipping policy.